Grievance Redressal

You may file a grievance with Rotehügels in any of the following situations:

• A Directory entry is inaccurate, outdated, or incorrectly classified.
• A facility listing should be removed or corrected.
• Personal data about you is being processed and you wish to exercise your rights under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) — access, correction, erasure, nomination, or withdrawal of consent.
• Content on the Platform infringes your copyright, trade-mark, or other intellectual-property right.
• A marketplace listing (when live) is misleading, fraudulent, or otherwise in breach of our Terms.
• You experienced a privacy incident, suspected data breach, or security concern.
• Any other complaint regarding our services or compliance with law.

In compliance with Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 11 of the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Send an email to the relevant address above. Please include:

• Your full name and contact details (email + phone).
• A clear description of the grievance.
• The specific URL(s), facility code(s), or data points involved.
• Any supporting evidence (screenshots, regulator documents, proof of identity where relevant).
• The outcome you seek — correction, removal, access to data, etc.

For data-principal requests (DPDP Act rights), please provide sufficient identification so that we can match the request to your data without ambiguity.

For unlawful content involving sexual acts, child sexual abuse material, or impersonation, we will act within 24 hours of a valid complaint, as required under Rule 3(2)(b) of IT Rules 2021.

If you are unsatisfied with the response from our Grievance Officer, you may escalate the matter as follows:

• Data Protection Board of India — for DPDP-Act-related grievances not satisfactorily resolved.
• Grievance Appellate Committee— under Rule 3A of IT Rules 2021, for appeals against the intermediary's decision.
• Cyber Crime reporting — for suspected cyber-crime or fraud, you may report to the National Cyber Crime Reporting Portal at cybercrime.gov.in.
• Consumer grievance — the National Consumer Helpline at consumerhelpline.gov.in.

We maintain a record of each grievance including the date of receipt, nature of the grievance, action taken, and the date of resolution. A monthly compliance summary is published where required under law. Nothing in this policy limits any right you have to approach a court of competent jurisdiction.

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